Missing Payment

[robert_bushaw]

I had an old PayPal account used to buy on eBay that I haven't even thought about until a buyer somehow sent a payment there. I have never had this problem before this with all my sales going through my current verified PayPal account. After signing in and seeing no pending payments I closed the old account to avoid any further confusion. Now I've received a message from the eBay buyer saying he was charged for the item. I have no record of any payment of any funds anywhere, also eBay says the payment was initiated and is being processed. Any help on how to fix this problem would be greatly appreciated as the buyer is growing more and more impatient. I can't blame him though.

[PayPal_Adrian]

robert_bushaw -

Welcome to the Community!

You can check to see what email address was used by bringing up one the item and clicking on "Sell Similar." Check the payments section and note the email address there.

If you still have access to this email address, add and confirm it on your PayPal account to accept the payments. This has to be done within 30 days of the payments being made or they are automatically returned.

If you don't have access to this email address, you'll want to ask your buyer to cancel the payment so that they can manually send it to your new email address via the Send Money tab. Make sure you reach out to them and let them know what to do, and provide them your new email address. You may want to ask for theirs if you are sending them a money request via PayPal to help facilitate the new payment.

Thanks!

Adrian