SHIPPING INFORMATION

claudialavezzi
New Community Member

I wanted to use a different address for shipping, but it ended up using the same as the billing address, which is a different country. i want to change this setting, i want to receive my purchase in a different location, how can i do this?

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2 REPLIES 2

Quandary
Advisor
Advisor

The merchant or seller is requiring that your shipping address and your billing address must be the same, it's called a "confirmed address" in PayPal speak.  This is not something you can change unless you contact the merchant or seller and can reach an agreement.  It's a way that sellers or merchants can qualify for PayPal's Seller Protection policies, most sellers or merchants won't take the risk because if something goes wrong, they won't have Seller Protection.

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claudialavezzi
New Community Member

thank you!

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