Need to email PayPal about issue not in lists? (Update ssn)

Elise_Grimwald
Contributor
Contributor

Hi,

 

I have an issue that isn't a preset issue, and need to contact PayPal about it (they say my SSN is incomplete or I don't have it and need it or something, and I do have it on there, and the site won't let me update it. The message that says to update it just takes me back to the landing page). I don't know why other isn't an option, unless I'm missing it? 

How do I contact them through email about a not preset issue? They say they're going to limit my account if I don't 'update' it.

I REALLY don't want to call, I don't do well on the phone. Plus, sending SSN over the phone makes me nervous. Plus, I've heard it doesn't do my good anyway. 

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1 REPLY 1

Quandary
Advisor
Advisor

Suggest you phone customer support - putting a SSN in an email is totally unsafe.

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