I tried to prove my identity but paypal keeps sending me e-mails that they other documents

usrname
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Contributor

I sent paypal a photo of my national identity card (it has english translation on it) and driver license but they keep sending me e-mails that they need other documents. The strange thing is that in those emails they say that they need proof of my address, but when I go to the policy page to sent them the documents, the only personal information that I can send them (and the only one that's available) is the one that ask proof of my identity.

I have money on that account and I don't wanna lose them.

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