Account Suspended with no information or evidence why

pugs4t6zero
Contributor
Contributor

PayPal have told me that  they are closing my account. It's used for Netflix, Hulu, Spotify and ebay.
"
Account
There’s a problem with your account. Be sure to resolve it to restore full account access."
However, when you click:
 
You can't use PayPal anymore
At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services.
 
Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money.
 
Reference ID: PP-006-325-059-767
 
I called Paypal this week and after 33 minutes trying to get through, I reach a lovely guy (Sean) and he is as flummoxed as I am.
There's nothing on there that flags to him. Or indeed me. 
I now live in the US but made 3 purchases from Ebay UK, so can only think that buying soft toys for my autistic child is the root cause.....
 
The rep advised me to contact compliance------transaction to ask for a release/review.
He also said that they have applied the strictest sanctions, 180 days of lock out....
 
TBH, I have no idea what I have voilated and the rep also could not see any reason why.
 
It's a massive pain to me, as I use PayPal quite regularly, and have come to rely on it.
 
Any help or advise would be greatly welcomed
 
Thanks!!
 
 
 
 
 
 

Login to Me Too
1 REPLY 1

Coveart
Contributor
Contributor
This same thing happened to me in February. No strange activity, just basically purchases and subscriptions. My account became limited and I followed everything in the resolution center, uploaded my drivers license, and it sat pending review for over a month. Multiple emails and no response. I finally contacted support and got the same thing, claiming they see no reason for it. I was told a specialist will look at it, then 10 minutes later I get an email saying my appeal has been denied? And my account is a security risk and it is suspended. I'm pretty totally puzzled. I've never had a negative mark against me in years.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.