Verification of paypal account within 180 days ... help!

W1m1m1
New Community Member

hello. Today, opening paypal, I found this message:

 

"PayPal is committed to increasing the security of its members through regular audits exist on your system. Following a recent review of your PayPal account, showed the need for more information about your business, to increase your security. Our intention is to bring your account in good standing as soon as possible. We apologize for the inconvenience.

 

September 25, 2013: During this calendar year, you received payments on your PayPal account totaling € 1,800 or more and therefore you are getting close to the limit of receiving the annual € 2,500. PayPal is required by law to comply with the provisions of the European Union anti-money laundering by requiring information to customers who receive payments for a total exceeding this limit. For more information on how to proceed, visit the Resolution Center.

September 25, 2013: You have received total payments to your PayPal account for an amount equal to or greater than € 1,800.00 EUR.


PayPal is required by law to comply with the provisions of the European Union anti-money laundering by requiring information to customers who receive payments for a total exceeding the specified limit. Under the legislation, this procedure must be completed within 180 days.

 

In case of problems with the procedure, please contact us.

 

We apologize for the inconvenience.
(for your reference, the ID practice is XX-XXX-XXX-XXX-XXX).

 

How can I restore my account in good standing?
Generally, these problems are easy to solve. In most cases takes only a few additional data on your behalf or on the latest transactions.

 

To help solve the problem, go to the Resolution Center.

We will check the information provided and we'll email you to ask you any other details.

Once you fill all the items on the checklist, your practice will be audited. We will send you an email with the outcome of the review."

 

If I can not verify my accounts within 180 days, what happens?

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4 REPLIES 4

snowshoe
Frequent Advisor
Frequent Advisor

Best guess, they may freeze your account which in turn means you won't be able to use it.

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yaap872
Contributor
Contributor

Hi,

 

My story is the same.

I am seller from Estonia. Of course I wanted to lift my limits of 2500 EUR. On September 25 I provided documents, passport scan and bank statement. But nothing happened. On September 30 I received officially that I must provide more information, because I have received 1800 EURO. I provided same documents the second time and 6 days this step was in status "In progress" "We'll contact you if we have any questions. Confirm identification so the account holder can move money ". And today I checked this page in Resolution centre and see that this step is again in status "To do".

 

What does it mean? That my documents don't accept? I don't understand. I have submitted same documents again today. I didn't received any email from PayPal.

 

Maybe PayPal moderators can help or review my account.

 

PS. Sorry for my English

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KTomSK
Contributor
Contributor

I have same problem, about one week I have in provide identification in "lift your account limits" in progress. I don´t know how to finish it. Is here some moderator who could help us ?

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sandypurins
Advisor
Advisor

Call PayPal... log in to your PayPal account, click on the "Contact Us" link at the bottom of any PayPal page and select the "Call Us" option... the next page will provide you with a passcode and the PayPal phone number for your account.

 

~Sandy

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