email from PayPal

[wgstarks]

Today I received an email from PayPal's resolution center regarding a possible fraudulant transaction on my account. It requested that I login to a linked website (supposedly PayPal) and provide name, address, SSN, etc.

I had already furnished login info when I logged into the website, but as soon as I saw the rest of the info being requested I was suspiscious and closed the page. I have checked the PayPal resolution page. It shows no oustanding cases. I also changed my login password of course as a precaution.

Is it possible that the email was legit?

email contents-

Dear REDACTED,

We need your help resolving an issue with your ΡayΡal account.

Until you help us resolve this issue, we've temporarily limited what you can do with your account.

Take a momment to review your account information and recent transactions for changes or unknown payment.

If you see a payment you don't recognise, go to the Resolution Center and report it by clicking "Dispute a Transaction".

Here are the details of this case:

Seller's Name : Roberto Shoes (UK)

Transaction ID : REDACTED

Transaction amount : £60.90 GBP


Please log in to your ΡayΡal account and provide the requested information through the Resolution Center.

Login to your account
PROTECT YOUR PASSWORD

Never share your password with anyone.

Create passwords that are hard to guess and don't use personal information. Include upper-case and lower-case letters, numbers and symbols.

Use different passwords for each of your online accounts.

Thank you for your understanding and cooperation. If you need further assistance, please click Contact at the bottom of any ΡayΡal page.

Sincerely,

ΡayΡal

Copyright 1999-2017 ΡayΡal. All rights reserved.

[minty1 · Accepted solution]

Hi wgstarks

I received an email from PayPal - how do I know if it's genuine?

Fake emails, also known as 'phishing' or 'spoof' emails, attempt to trick you into revealing personal or financial information such as bank account details, credit card details and passwords etc. These fake emails often link to fake (spoof) websites where your information can be collected if you type it.

You’ll know that an email is not from PayPal when:

• It begins with a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always begin with your first and last name or the business name on your PayPal account.
• It asks for financial and other personal information. Our emails will never ask for your bank account number, debit or credit card number etc. We'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
• It asks you to provide the tracking number of a dispatched item, before you've received the payment into your PayPal account.
• It includes a software update to install on your computer.

Here are some security tips to help you stay protected online:

• Even if a URL contains the word 'PayPal', it may not be a PayPal webpage.
• When using PayPal, always ensure that the URL address listed at the top of the browser displays as https://www.paypal.com/. The 's' in ‘https’ means the website is secure.
• Look for the 'lock' symbol that appears in the address bar. This symbol indicates that the site you're visiting is secure.

If you think you’ve received a phishing email, forward it to spoof@paypal.com and then delete the fake email from your mailbox. If you‘ve responded to a fraudulent email and believe your PayPal account may now have been accessed, you should report the unauthorised access immediately.

Note:

• If you provided any personal information in response to a phishing email or on a spoof website, change your PayPal password and security questions immediately.
• If you provided any financial information, contact your bank and your credit card issuer and tell them about the situation.
• Review your PayPal account history to check that you recognise all recent payments.

[wgstarks]

Thanks