Refund automatically sent to old visa card I don't have anymore

[AClark2015]

How do I get the rest of my refund back? preordered something online and put a downpayment on this item back at the beginning of 2015.  The company is not making this product so they sent me a refund.  Paypal sent the money to the card I originally used through paypal which I don't have anymore.  How can I get this money? I don't owe anything on the old card there is no reason it should have gone there.

[kernowlass]

@AClark2015

Refunds automatically go back to the card used to pay for the item BUT if the refund fails it ''should'' bounce back to your paypal account balance.

I would allow 30 days and if no sign give customer services a bell.

[mimidygert]

I also have this problem & it has been over a month. The refund sits in my activity but I cannot return it to my CC as that card is now cancelled. I do have a new CC on the paypal site. How do I return the funds to the new CC ?

[Whac-A-Mole]

REFUND ALWAYS GO BACK TO WHERE IT COMES FROM.

You should call whoever issued you the card and ask them to send you a check.

[mimidygert]

I tried that. They refused.

[mimidygert]

Do you mean the bank issue a check or the place I purchased the item.

[sharpiemarker]

No, that your card issuer to issue you a check for the credit balance.