Paypal SNAD scam!

[Talboys]

Hello recently my friend sold a phone for 193 euros including shipping. This person then opened a SNAD case and won it and proceeded to send the package back, once ot reached here the phone box was there but everything inside had been kept by the buyer, ontop of that Paypal closed the case and refunded him as he had provided tracking number. Since then another person has bought a phone (185 euros) and a tablet (233 euros) and only after shipping the items did he notice it was the same person who had bought it (Even though I told him to block the guy). The buyer has now opened another SNAD case for both items. Now my question is: Is there anyway to avoid the buyer getting the phone and the money back in this case? Since paypal requires signature verification on items being sent back that are over 200 euros (In the case of the tablet) what would happen if I dont sign for the package and refuse it, would I win the case or would the buyer still win it? Thanks so much to whoever answers in advance

[kernowlass]

Firstly let paypal know that this is happening >>

Use the contact option at the bottom of paypal pages or you can contact them via facebook or twitter ( i can only give you the UK link but they can forward you on).

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

Secondly if you refuse to accept the parcel then odds are paypal will refund the buyer anyway as they have proved they sent the item back trackable and you refused it !!

Personally I would inform the buyer that you will be taking a small claims (or whatever you have similar in your country) action against him if he does not return the phone or repay you for the first item or files a chargeback for the second.

I would also inform him you will be notifying the postal service that you used that he is committing fraud via their service.

Sometimes the threat of that does work.

[Talboys]

Hello, thanks for the reply but what if the buyer just ignored this threat and has a laugh? Would I be able to do anything? Does appealing the decision normally work or does the buyer just win? Anyway we learnt this lesson the hard way

[TsufakTuna]

In order to take someone to court, they have to be served properly. Which means either publishing an official notice via newspaper ads or an official court order. Threatening to take someone to court without actually intending to do so could be seen as an offence.

[kernowlass]

You can start a small claims court action online.

Stating you may file a claim with the small claims court if they don't return an item of yours is certainly NOT an offence. 

[TsufakTuna]

Read what I wrote : "Threatening to take someone to court without actually intending to do so could be seen as an offence.".

If you have no TRUE intentions of actually going through with the legal route, then it's lying. We call this a BLUFF.

[kernowlass]

No one can know if your intentions are true or not, you can state you are going to do it and  then change your mind.

Whatever the case I have used this x2 and  both times it has worked.