Obvious overcharge, but Paypal denied claim

OdysseySeaGlass
Contributor
Contributor

I paid for an item with a discount coupon of $15.00 and received the verfication clearly in an email from eBay and also from Paypal. Yet I was charged full price. I have sent screenshots clearly showing that the company did not credit their coupon yet Paypal has denied the claim. What is going on? What can i do about this?

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