Money sent but not received!!

[Flowzy]

So i sent one guy some money for a digital product, i sent via goods and services and he says money isnt on his paypal. On may paypal it says sent and its the correct mail (i checked a lot of times) but he didnt recieved the money, he said he didnt. So what to do now?? Where is the money and how to take it back?? And yeah he didnt give me the product..

[kernowlass]

@Flowzy

If it is showing as completed in your paypal account then you should be able to file a dispute for non receipt of item via the resolve a problem link in your paypal account.

[Flowzy]

It allows me only to contact a seller, where do i contact paypal? As seller wont help me....

[kernowlass · Accepted solution]

@Flowzy

To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in the Resolution Center.

If you're unable to resolve the dispute, you can escalate it to a claim. By escalating your dispute to a claim, you're asking PayPal to investigate and decide the outcome.

To file a claim (by escalating an existing dispute):

1. Log in to your PayPal account and go to the Resolution Center.
2. Locate and click the case number for the dispute you want to escalate.
3. Under "More Options," choose what you want to do.
4. Follow the directions and provide the information you're asked for.