Having set up a approved account for Hulu payments on 07/04/2016 for the basic rate of 7.99 month I changed it on to the non commercial account on 07/05/2016 which increased the amount to 11.99 a month. This was all well and good until I noticed in 02/2018 that they had been double billing me 7.99 on the 12th of each month and 11.99 on the 20th of each month. They were far enough apart and small amounts so I didn't pay much attention to it until I was looking over my bank statements and compared it with my Paypal statements. To be fair i don't believe it was on purpose I'm sure it was a glitch in the system. I got a hold of them and was refunded 6 months of the 7.99 fee which is correct and was told that was their policy and that was that so in essence they are stealing the remainder I believe it's 14 months from me. My question is can I get help from Paypal or is there anything I can do to get this money back?
I'm sorry to hear you've been charged twice each month, that definitely sounds frustrating. You can report duplicate charges using the information listed here. I would also advise reaching out to the merchant to see what options they may have to rectify the situation. Hopefully this information helps!
- Ashley M
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