I'm sure many sellers have experience what I'm going through. So basically I had a buyer buy a $3000 item from me on eBay and waited two months to file a claim on PayPal. They filed a SNAD case claiming the item they received is a fake. I never heard back from the buyer and I even tried getting in touch but no luck. I called PayPal asking what I should do and if there is a way for me to win. I was told if I can provide proof that my item is authentic then PayPal will close the case in the sellers favor. Of course, I spent the time and expenses to provide the authentications from two sources, uploaded them on the resolution center and PayPal still closed the case in the buyers favor. okay, so I get the item back from the buyer and it's damaged, so basically not in the condition in which it was received. I have already appealed the case but anyone with experience, can you tell me if there's a way I can possibly win this case? How can I fight against PayPal's unfair decision and faulty investigation?
