Why is Paypal rejecting buyer claims for virtual goods?

[foofery]

I was recently scammed by a fraudulent seller who was intentionally misadvertising their products. I filed identical SNADs claims on all the charges, and had:

- some asking me for more information (which I have provided)

- some asking the seller for more information (which they failed to provide within 3 days, topic of another post)

- some refunded by Paypal

- some denied for "Unfortunately, we are unable to take any action on this claim because it is not eligible under PayPal Purchase Protection."

- some denied for adequate seller descriptions

Ignoring the fact that support seems to be just randomly selecting resolutions for identical claims, why would virtual goods be denied *period* for being as much when the user agreement clearly states they are covered? Has anyone encountered this? 

[DPCreations]

Insufficient information.

How many separate transcations?

What was the specific problem with each one?

What were the products.

[foofery]

As I said, they were virtual goods, in this case, in-software microtransactions for additional features that either do not work, or do not even exist once "unlocked". 

Regardless of the specifics, all claims were filed with identical descriptions. For the ones requesting more information, I was able to provide over 8 pages of documentation, including links to release notes, etc. introducing the features, and then later commentary from their support staff stating that the features don't actually work yet and "to wait". After two months of waiting, SNADs.

[DPCreations]

So, you are the buyer and you made 1 PayPal transaction or multiple PayPal transactiosn?  That's the first part to clarify.

What I don't understand it how you can file multiple claims for 1 transacton or how you have multiple idential transactons.  That's part of what I was trying to figure out--exactly how you made purchases.

Without knowing the basis of the dispute, I wouldn't know how to respond.

There is a dispute process with PayPal and disputes follow the standard process so I don't know why there would be a lag of months; disputes, when escalated to a claim, will close in 10 days.

[foofery]

I never claimed I had one transaction. I had lots of transactions because the seller requires users to buy each individual filter separately. That doesn't change the fact that the

Once again, I am trying to determine if other Paypal buyers have had virtual goods purchases rejected as "not being eligible for Buyer protection" when they obviously are per the user agreement. I appreciate the help you're offering, but I don't think this is something you can speak to unless you've had such claims rejected.

[foofery]

<completing the sentence that got snipped>

...(that the) disputes were filed the same way and with the same description.

[DPCreations]

Without specific details about the transactions and dispute process I have nothing more to offer.

[foofery]

I'll take that response to mean "I have never had this happen to me." As you have already said, Paypal's dispute process is Paypal's dispute process. I don't understand how the value of the transactions, vendor name, or knowing the times and dates of Paypal's automated emails helps you...I assume you already know none of that is useful for answering the question.

So, anyone had this happen to them?