As I said, they were virtual goods, in this case, in-software microtransactions for additional features that either do not work, or do not even exist once "unlocked". Regardless of the specifics, all claims were filed with identical descriptions. For the ones requesting more information, I was able to provide over 8 pages of documentation, including links to release notes, etc. introducing the features, and then later commentary from their support staff stating that the features don't actually work yet and "to wait". After two months of waiting, SNADs.
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