Seller requesting I don't use recorded delivery...

Koogler
Contributor
Contributor

Hi all

 

For background, I purchased a replacement AC adapter for my laptop after the original one died, it was a .co.uk address and I was in a rush as I was leaving that day to go on holiday and unfortuantely didn't do the due dilligence re the seller and it transpired they were actually based in China.

 

The replacement AC adapter itself died after a couple of weeks and I contacted the firm wishing to return it and receive a refund. They responded with a rather complicated returns process, including the below statement:

 

"...and remark the item valued is $1. send it via the flat mail(post standard delivery). so we will not be charge the customs tax, or we will refuse to receive the return package."
 
The English isn't obviously the best but are they suggesting I not send it recorded? Obviously I would wish to do this so I could track it / know it has arrived.
 
I don't know whether to go back to them and try and clarify or simply start a claim via PayPal as I don't actually want a replacement as they have offered, I want a refund (they claimed it was a genuine Samsung product but I have large doubts in that regard now).
 
Any advice from more learned folk than myself in these matters would be greatly appreciated, thanks in advance for any thoughts / feedback...
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3 REPLIES 3

DPCreations
Frequent Advisor
Frequent Advisor

For buyer protection you must use a delivery service which tracks and confirms delivery.  You will not be reimbursed for this expense; neither will you be reimbursed for the original shipping costs.  These are important considerations in the costs and risk of return.  Is the expense worth it, even if you get a refund?

Furthermore, the original seller states to refuse delivery if there are any import fees to pay; you may then get charged for the return delivery of the defective component.

If you send wihout tracking and it takes 8 weeks to arrive you'll never know if it arrives or not, or if it does but seller denies.

Evaluate your own risks and costs and then decide what to do.

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Koogler
Contributor
Contributor

Thanks for the reply but I didn't find it terribly clear or helpful.

 

"For buyer protection you must use a delivery service which tracks and confirms delivery. " - yep, I agree and am going to do that.

 

"You will not be reimbursed for this expense; neither will you be reimbursed for the original shipping costs.  These are important considerations in the costs and risk of return.  Is the expense worth it, even if you get a refund?" - yes, I'm fully aware of this, but as the cost of returning the item is less than the cost of the (faulty) item, it is in my interests to pursue this.

 

"Furthermore, the original seller states to refuse delivery if there are any import fees to pay; you may then get charged for the return delivery of the defective component." - what? if they refuse to receive it then it either remains in Chinese customs until it is eventually disposed of, or if in a highly unlikely scenario it somehow it makes its way back to the UK then I'm going to decline to collect it and it will be disposed of by British customs one way or the other.

 

They chose a co.uk address to seek trade with the UK. So potential returns from the UK goes with the territory of intentionally pursuing UK business, an argument I hope PayPal will see the validity of should it come to that.

 

"If you send wihout tracking and it takes 8 weeks to arrive you'll never know if it arrives or not, or if it does but seller denies." - at the start of your response you say I "must use" tracking, which I'm going to do, so your own initial point renders this one redundant and somewhat contradictory.

 

"Evaluate your own risks and costs and then decide what to do." - I can and have evaluated my own risks thanks, the point of this post was to hopefully receive advice and feedback in addition to my own analysis, not simply to state the obvious and say "I have to evaluate".

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DPCreations
Frequent Advisor
Frequent Advisor

How much will you likely recover if you return without tracking?

How much will you likely recover if you return with tracking?

How much will you like lose if you do nothing?  Actually it won't change your current situation.

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