Item Arrived Damaged

[mhebra]

Hi,

I bought an item via Paypal. We met through Facebook and negotiated there; we confirmed that the item I was receiving was in mint condition. When I received the item it was not Mint - it was actually very damaged, and given that it's a collectible, this really hurts the value of the item. I messaged the seller with pictures of the damaged item and he told me it wasn't that bad, and that I should still be happy because I apparently got the item at a discounted price. I tried asking him for a significant partial refund, but now he's ignoring me.

I'm thinking of opening a case for 'item not as described'. What information do I need to submit do Paypal? Do I need to upload pictures of the damaged item? Screenshots of our conversations?

Please help!

[Usmanulamin]

Hi,

According to my experience, you would have to open an "Item not as described" case, select the options "Externally Damaged, Internally Damaged" and if missing parts, do select that option as well, you will have to add an amount of partial refund you would like to get, paypal will then ask the seller if he agrees to do the partial refund, if he declines, then you will have to return back the item to the seller on your own expense (loss), once the item is delivered to the seller and he confirms the delivery to paypal, you will get back your complete refund of the amount you paid.

Let me know if more help is required.

Regards

Usman