Difficulty Resolving Account Limitations

Laura21
Contributor
Contributor

My account has been limited for a while now. This is, apparently, due to the fact that "I have more than one account" (Which I don't) and one of them has 'engaged in activity that violates our User Agreement' I have messaged PayPal about this twice now and all I get back is a few steps on how to remove it. Apparently there should be a table of 'Steps to Remove Limitations' But I don't seem to have one or can't find it?? Can anyone help me or am i going to have to call Paypal?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Laura21

 

Calling is far the best option >>

 

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



Advice is voluntary.
Kudos / Solution appreciated.
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Laura21
Contributor
Contributor

Ok thanks @kernowlass I will try that.

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