Conflicting Information on a Dispute/Can I Speak to a Human????

[Kimberly_A]

I was sent an email from PayPal telling me that my dispute had been decided in my favor, and I would receive a refund. When I didn't receive anything, I checked on PayPal.com, and the dispute resolution read that the dispute could NOT be decided in my favor. Now I can't get through to a person to explain what happened. I tried calling, and got a voice automated response system. I tried emailing and only got a form email in return. Does anyone have any advice on how to speak to an actual person?

[kernowlass]

@Kimberly_A

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

[Kimberly_A]

Thank you!!!