Cant log on!

[kittyuk]

My paypal account is not accepting my password and I have a message in my e.mail that said " We recently received a report of unauthorized credit card payment attempt associated with this account."

How can I tell if the e.mail is genuine or a scam? It has a form enclosed for all my details to be added.

[DPCreations]

You can look at the sender's email addres to learn if it was from PayPal or not.

E-mails requesting input with forms are very likely phishing scams.

You could call PayPal and talk to someone in cusotmer service for the fastest resolution.

[kittyuk]

It was sent by

frozen@mail-paypal.com

does that sound right? 

I'm in the UK and don't have a local number to ring. 

My old password was accepted to get onto this forum.

[DPCreations]

Did you check the domain mail-paypal.com?

It is not a current PayPal domain from what I can tell, meaning the e-mail was not from PayPal.

However, it is still best to call PayPal customer service.  Follow the contact link at the bottom of the page.

You could also forward the e-mail to spoof@PayPal.coml

[kittyuk]

Thanks for your reply, I sent off an e.mail as suggested x