It's a webshop specialized in jiayu mobile and accessories. It got good reviews so I ordered a black Jiayu G3 and a accessory pack from the shop. This was on 15 December 2012.
On 17 December 2012, I've read their blog about only having silver phones and not able to deliver black phones. I used their contact form to send them a message about canceling a half order; I want a refund for the phone but still want to order the accessory pack.
I am sorry, since now the shipping is already on the road, I wish you can receive the parcel quickly from us ,and wish you can like our product when you got it, have a nice day!
kind regards
Great... A little too late.
Because it was a mobile phone with "high" value there was a chance I had to pay import fee. Should I get the phone without paying the import fee, I could always sell that phone (remember I ordered another exact phone). But with the costprice + fee, nobody would buy it from me.
Today I got a letter from the post office, the package has been hold up by customs and I have to pay a fee around 40 euros. This is something I don't want. For that matter, send that package back and give me a refund.
That's the tricky bit. Is this a solid reason to get a refund from the webshop using Paypal buying protection I tried to cancel my order 3 times! I got all emails saved except the first contact with the webshop because I used their onsite form (no copy was sent to me). I haven't had any contact with the shop since their last mail.
What can I do?
tl;dr
- Pre-ordered a phone
- colour I want not available
- tried to cancel 3 times, order same phone elsewhere
