March 2nd . I sold subject
CARL ZEISS JENA FLEKTOGON 4/20
Item No. ############ $ 234.50 USD
user s*********o
k#############r@yahoo.co.jp
Item sent , I have proof of purchase .
Buyer has not received the object after a month and reported a dispute on April 17 .
May 7 was converted into a dispute claim and, consequently, on May 16 resolved to my disadvantage . In the meantime, I made a complaint to the Polish Post .
I had to return the money to the user, paid a commission for eBay, and waited for the return shipping , or money from the Polish Post.
However, at the end of August I received a letter conclusive my complaint from the PP that the recipient received the parcel .
Despite many requests to contact the buyer failed and now I have no money , the subject , and also bore the costs of commissions and shipping .
I reported the matter to PayPal
Employee Pay Pal I##### S#### reported appeal to the case of PP -### -### -### -###
November 5 in connection with appeal to the case of PP -### -### -### -### I have included the files proving that the goods have been sent and received by the buyer.
Files are attached by a replacement procedure .
November 7 appeal was decided by PayPal.
We sent the buyer an e -mail asking to pay money for Your PayPal account.
Please contact the buyer directly for further information regarding the refund.
November 9 I was able to make contact with the buyer , I sent him at his request , all information concerning the transaction -i.e. tracking number, Nov. 12 in the mail confirmed that he had received item on August 12 , demanded a scan with PayPal to receive money back - I sent him also and 13 November confirmed that everything is correct and he asked for my address of the PayPal payment. I gave it to him.
And since then - nothing happens.
PayPal.pl closed the case and won't do nothing more in my case.
Where should I go? What can I do?
I have proofs that buyer received item - from Polish Post and also from buyer (in e-mail). I do have his all data from account. Shouldn't PayPal react in other way to protect sellers. Don't PayPal has any other methods to receive my money back? I bet if someone would owe you money PP wouldn't has any doubts and fears to take it back from sb account.
