Trying to replace lost PayPal Debit Card

[EEL]

I am at the window "Report Card Lost or Stolen", where I have verified the shipping address (for sending the new card), but the button that says "Replace Card" doesn't work.  Does anyone know what I have done wrong?  My backup bank account hasn't changed, but I just put in new linked card today (because it was also lost at the same time).  It linked okay, so I don't think that has anything to do with it.

Thanks in advance for any help.

[Whac-A-Mole · Accepted solution]

call the number on the back of the card

[EEL]

Thank you! I was eventually able to make the button work. I believe the issue was the touch pad on my computer. Thanks for your help!

[iscott]

The card is lost...therefore not in my posession.  So there's no number on the back to refer to. 

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@sumiko wrote:

call the number on the back of the card

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[tcasey815]

thay need to put lost or srolen card button so you can just click on it and b directed as to what to do and send you another card