USPS label Java won't work on Mac or PC or any browser!

[JeffOYB]

I'm trying to print USPS International postage labels. They seem to require a different process than a regular label. Every now and then I've had them not work and I get an empty window that says I need to have Java Runtime, which I do have. I can usually "resolve" it by using another machine or browser, but now I'm in a real pickle.

I can't print an international label on either Mac or PC nor does any browser work!!!

On a Mac I get my usual pop-up window that shows the label but this time I get "Please wait...... processing." Sometimes I first get the "Interruption" error and then the "Please wait...."

On a PC the label window pops up but the area of the label only says "Java Runtime."

I use older machines, sure, but still. I'm using Mac OS 10.8.5 or Win XP. I'm using the newest versions of browsers and Java. (Well, not the newest Java on my WinXP machines.)

Anyone know how to fix this???? THANKS!

(I'm nervous because when I type "java" into the search for this forum I come up totally empty. No other question asked about it. Odd!)

[LynnetteS]

Hello Jeff,

We have been having the same problem for way too long.So far we have called Paypal, USPS and Ebay. Everyone points towards the others and none seem to be able to offer any solutions.

I did a search of : Java Paypal Ebay. What I saw were MANY people are having this problem.

Right now it is costing an extra hour a day to drive to the post office and wait in line.

If you find a solution, please share it. We wil do the same.

Good Luck,

LS

[JeffOYB]

I updated the version of Java on one of my computers and it finally worked. However, it said that the version wasn't supported by the version of Windows I had (Win XP) and that it might not work right, but it did work. So I believe I'm OK now for my PC. My Mac says it has the newest vs of Java already installed yet it doesn't work so who knows about it.

[JeffOYB]

PS: Ebay has always worked fine for us on both Mac and PCs.

[amyj67074]

I have voided 3 lables in 12 hours. I'm getting the same windows. Not working or unavailable. Is everyone having this trouble?

[JeffOYB]

I just got word from the PP Tech people:

"This is a known issue that appears to be affecting Firefox version 33 and up. We have tested with all other browsers and they should be fine. I would recommend trying the instructions attached as it has helped multiple customers."

The attached info says to use the newest Java 8 v 25 and also to empty the Java Cache which isn't the usual cache. You'd have to google how to do it. They attached a detailed file on it that had quite a few steps.

---

@amyj67074 wrote:

I have voided 3 lables in 12 hours. I'm getting the same windows. Not working or unavailable. Is everyone having this trouble?

---

[amyj67074]

Thanks!