PayPal Here App looping after signing in.

[Drewman_Guitars]

Hello All, 
We've got the App on both iPad [Air2] and iPhone [6+] and paired/connected to the reader [bluetooth]. 

1. Reader Screen "Open the app on your phone or tablet"

2. Blue Light Steady On

3. Phone Connected

4. Login to the 'HERE' app... [Log In with PayPal button] Phone/PIN >> Login

5. Loading modal

6. "Congratulations! Your now ready to accept payments whereever you do business. You can order your card ready anytime from your PayPal Here app settings"

7. Blue Button [only option] "Start Selling"

loops back to 4. Login to the 'HERE' app... [Log In with PayPal button] Phone/PIN >> Login

and round we go forever!!! can anyone help.? We've reset the reader and re-installed the App - thanks

[LovedayEntertai]

I'm getting the same issue. Tried it on two different iphones. iphone 6s & iphone 6s plus. On both have reinstaled app. No luck. Need it working for an event tomorrow. 😞 

[DPCreations · Accepted solution]

Did you call PayPal Here customer service for help?  They do have PayPal technical help.

[Drewman_Guitars · Accepted solution]

thanks DPC. I will speak to them. it feels more & more like a server authentication issue form the App to PayPal upon receipt of login credentials but it would be nice if PayPal gave an opinion. cheers

[DPCreations · Accepted solution]

PayPal will probably help when you call.

This, however, is a user forum, not PayPal support.  There are moderators but they don't  have technical information.  This board isn't an announcement board for PayPal.

So, if you really want help from PayPal support, just call.

[Drewman_Guitars · Accepted solution]

Fixed! Called PayPal and they were very helpful. Solution: following a recent update changes were made that effected some users information, specifically the 'sub category' selection within company info in your profile on the PayPal website. If this is showing as incomplete then this prevents the HERE app from loading. Complete this field online and save. Delete the app. Reinstall the app. All should be well. Thank you for all your help.