Check capture in mobile app not working - account restricted?

[vigs2004]

When I tried adding a check using the mobile app's check capture feature, I got an error message saying "Adding your check failed: Account restricted."  I called paypal support and they claimed it is a "known issue" and that they are working on it, but I am curious if anyone else has been encountering this problem.

[PhoenixCrash]

I am also having this problem too with the PayPal app. I've sent the mobile team an email about it. My account isn't even limited or restricted when I checked it on the main site. Has to be something with the app.

[snowshoe]

Seems to be a glitch with the app. 

All folks can do is open a Support Ticket as the more people that open a Ticket and actually document the issue, the higher priority on the fix it list it goes.

https://ppmts.custhelp.com/app/home

(You need to setup an account first, then you can submit and track your issue.)

[JeffroHome]

Same here.  Tried two different checks from two different companies.

I use this feature maybe 1-2 times a month and it seems each month I always have a problem.

So add these extra days to the already long period of time it takes for these to clear and post to the account.

[mom2368]

Well I am relieved to see it's not just me, albeit frustrated that I have to wait a few days for it to be fixed.  I did enter a support ticket.  Hope it will be fixed soon.

[JeffroHome]

All was fine for me today, let me deposit two checks for a total of $1000 even.