why am i unable to send payments

rai4
New Community Member

hi i have been trying to send a payment and the past few days it has been telling me that my payment cant be processed..why is that?

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1 REPLY 1

Snow-Cat
Advisor
Advisor

We really don't have any details about your account and it's not possible to look at user account info via this public community.   All we can do is guess, for example, what funding source are you using, account balance, credit card, bank account, prepaid card, etc. ???   Is your account "unverified" ??  If using a card, is it current ???  Etc.   If your account is "verified" and your financial info is current - you may want contact customer support as they can look at your account setup.

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