send Problem!!

OsamaSleem
Contributor
Contributor

when i tried to send money to another paypal account i got fast security check

then it asked me to enter a number i entered that i actived paypal with but i got.

 

(for your security, we do not allow you to add a phone number that is not registered in your name.)

 

What i must do?

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1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hey OsamaSleem,

 

I'm sorry to hear about the trouble with the security check. In these cases, we require the phone number you use to be registered in your name with the phone company. This means if the bill is registered under another family member's name, is a business phone, or is a prepaid phone, it would not be able to be used. If this were the case, you would need to reach out to us over the phone to have this resolved. I'm sorry for any inconvenience this may cause.

 

I hope you have a great rest of your day!

 

- Ashley M


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