I've been using Paypal for well over a decade, and have had only positive experiences until this recent experience.
The rare times there were any confusions or difficulties, PP immediately resolved the problems- before this time.
Early last month, I tried to get assistance from customer service through the message system. Although I stated the problem was not addressed in the drop-down menu, I received a 'form' reply. It said if the reply was not helpful, I should respond to the message. I did that- and received another form reply. I ended up sending a total of 5 messages- each time receiving form replies. It seems the customer service reps did not even read my messages.
I understand PP is a very busy company, but I think someone there should read messages and help resolve the problems.
