Why can't I ask customer support a question?

[steve20051]

Unless Paypal already has an answer prepared you can't find anything out.

Not answering any questions does not constitute customer support.

[kernowlass]

@steve20051

Ways to contact customer services........

1. You can click on help / contact and use the message centre option in the blue band at the top of the page (or the very bottom of the page dependent on country).

2. You can click on help / contact and use the phone option in the blue band top of the page (or the very bottom of the page dependent on country).

3. You can send them a p.m via their Facebook page @ www.facebook.com/PayPal

4. You can send them a p.m via their Twitter page @ AskPayPal for Twitter

5. You can use the message centre in your paypal account.

6. You can ask a question on here (answers from community members normally).

[steve20051]

"You can click on help / contact and use the message centre option in the blue band at the top of the page (or the very bottom of the page dependent on country)."

This is exactly what I'm talking about. If what you want isn't in PayPal's list you cant ask.

I don't want to ask community for a Paypal question. Is it customer support or a list of canned answers?

[steve20051]

"You can use the message centre in your paypal account."

Again if what you want isn't on the list of Paypal questions you cant ask.

[kernowlass]

@steve20051

Plenty of other options for you to use to send a message, thats why i took the time to list them all for you.