The website I ordered from has been taken down after I inquired about a refund

[ncl710]

I am looking for some advice about a purchase I made. 

I ordered 3 albums as a gift. I recieved the order though the items are CD's and not the Vinyl albums I thought they were. The site looked legitimate and did have a returns section though when I entered my information it didn't take me anywhere.  I emailed the customer service address that came in the order confirmation as well as the recipient of my Paypal payment to inquire about the return. I haven't heard back yet (it's the weekend so I'll give it a few more days) but their website is no longer operational. I tried to go on there to look for more information about returns etc and it just gives me a server error. 

This concerns me because the site was operational until I inquired about a return so I am wondering if they took the site down to avoid dealing with me. Is this something I can file a dispute over?

Thank you for any advice.

[kernowlass]

@ncl710

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[ncl710]

I am not sure if the item was described wrong or if I missed something in the description. I am unable to find out since the site is down. Does that effect my ability to file a dispute?