Request for additional information

inesakuz888
Contributor
Contributor

hi there!My name is inesa . and i received email from <removed>

Request for additional information 

 

Dear inesa <removed> ,
 
 Thank you for your cooperation in completing the review of your account.

You've already completed the following actions as part of our review: 
 - We've received acceptable copies of the following documents or information: 
   -> Information about your payments  
 
We're still unable to complete the review process of your account at this time. Please help us finish this process by completing the following steps:

 ■ Please provide a Proof of Address document. It can be a copy of a utility bill, bank or credit card statement or any other official document in your name that helps us verify that you live at the address listed on your PayPal account.
   Check your document and ensure that: 
   * it's dated within the last 6 months; and
   * it shows the name and address exactly as they appear on your PayPal account.

 ■ Provide a copy of a valid identification document, such as your driver's license, passport, or any other government issued identification document.  
 
Please help us by completing the required steps within 10 days from the date you receive this email. If we receive no response within 10 days, you will need to contact us by phone or email so that we can manually update your case status.

 

But i was asking before information about transactions i made...so i complete this steps and receive email which you can see now at the top. 

Where i can send my photo id and e.t.c??I don't have this new steps in my account.

And also paypal anwsering with templates from paypal account...I wrote few times, really.

thank you

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.