Paypal upgrade to business, support says my payment is invalid, transaction with eBay looks valid

easy80
Contributor
Contributor

I sold a small item on ebay to a buyer with high rating and transaction shows in my ebay account. I got the small payment via email from address "member at paypal dot com". Email says I cannot collect money until I upgrade to business account. This is after I click a link in the email. I use an authentication utility to avoid phishing; when I click on the email link in the paypal email, I am able to authenticate to the site. If it was a phishing site, I could not have authenticated. (and it has detected paypal phishing in the past) So the paypal email seems valid. 

 

However Paypal is telling me that they do not show the transaction and they would never ask someone to upgrade to a business account to collect money. I was on hold for some time while they searched this out. Seems I am stuck and I have emailed the buyer, and changed my password just to be on the safe side. Any ideas?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

Surely, eBay should let you do that if the transaction is turning out to be weird.


Kudos & Solved are greatly appreciated. 🙂
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