Paypal gift card transaction could not be processed

aniskhan001
Member
Member

I tried to purchase an XBOX gift card valued $50 just a moment ago. But making payment it's shows this:

 

 

error.jpg

 

 

There's no transaction showing on this on my Paypal account page yet. So, I can't sort out the issue on resolution center. But my card has been already charged. Here is the proof:

 

mastercard.JPG

 

My account balance was $0.6 so, $49.40 was charged (pre-auth transaction) from the card.

I want to buy the Forza Horizon 3 from Windows Store, but the offer is nearly ending. The worst thing is, as the amount has been charged, there's only $40 left on my card and I can't buy the game from any other place. Can I get a quick assist on this, please?

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

Call the number in the PayPal error message.


Kudos & Solved are greatly appreciated. 🙂
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aniskhan001
Member
Member

Thank you! Called customer support. The support assistant told that payment was declined by my card provider. And suggests me to contact them. Will update when I have more information.

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