PayPal issue

k9cobwebs
Contributor
Contributor

I sold an ebay item to a pretty regular customer; she sent a PayPal check on Jan. 16th and it's not in my account yet but has been withdrawn from hers. In one place it still says "pending", in another it has an hour glass. When buyer looks at her PP account it says I haven't claimed payment yet?  Neither one of us has been able to find out a reason for this, any suggestions would be appreciated.   

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@k9cobwebs

 

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.


Advice is voluntary.
Kudos / Solution appreciated.
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k9cobwebs
Contributor
Contributor

Omg that’s what happened, my email address is not correct - says OM instead of COM - what is next step?

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