My account is Restricted and i no longer can use it.

REKAiGNITE
Contributor
Contributor

Hi my name is **removed**  and last week i was setting up my paypal account and I am new to this. So i put in my information and it asked me to confirm my identity. So i proceeded and put in my info on my phone . On my Date Of Birth, it didnt show any 2001 year, only to show 2000 and down. (DOB: **removed**) so i just put down 2000 and just thought it was just going to be fine. It then asks me to give more information so i showed them my Drivers liscense and Social Security. Next day i go to my account and it says this

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You can't use PayPal anymore

At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services.


Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money.


Reference ID: PP-006-614-855-933

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I don't know if i can access use paypal anymore and I am not sure what i did to make it that way. If you can tell me if it is possible to remove this restriction, it would be appriciated.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@REKAiGNITE

 

You are not allowed to open a paypal account under 18 years of age.


Advice is voluntary.
Kudos / Solution appreciated.
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REKAiGNITE
Contributor
Contributor

Wait so even if i turn 18 in 2019, my paypal is still going to be restricted regardless or is there like a time to where my account can be used on my birthday? I just need to know because I am kind of worried that i won't be allowed to use paypal in the future after my birthday.

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