Known Issue: Received payments not appearing in balance

[PayPal_Frank]

"PayPal experienced a brief technical issue yesterday during a planned system update which resulted in some consumers being unable to see a transaction in their account history after it had processed. And, some merchants may not have received immediate payment.  

The technical issue has been fixed and PayPal is working to have these transactions reflected accurately for both consumers and merchants. 

We apologize for any inconvenience."

Hi everyone,

I know this has been a frustrating issue and we apologize for any inconvenience this has caused.  I want to assure you this was immediately escalated and is being worked on at a high priority.  We don't have an exact ETA but our engineers are working to fix the transactions affected by this issue as soon as possible.

- Frank

FAQs

Q. Why I cannot see the money in my balance? I am sure that I received a payment because I received the email confirmation.  

A system change last night has resulted in an issue whereby instant bank funded transactions are not appearing on account balances. Once you received the email confirming your payment the transaction did complete but it will only appear in the account balance once this issue is resolved.

Q. Why does the system not allow me to withdraw the payment that I already received?

You will be able to withdraw the funds once the transaction appears on your account balance.

Q. I received a payment, but I cannot see the money in my balance. Should I send the parcel?

Until the payments shows as completed in your account activity log we would advise you not to send out the parcel. We expect this issue to be resolved soon therefore this shouldn't cause any major delay to your parcel send.

[TimothyB123]

My account is now showing the missing 9/7 $55 as well. Received an email notification around 7 hours ago. I never called since I knew it would be useless.

[mtnzookeeper]

OK report Paypal to CFPB since you keep removing my link

[mtnzookeeper]

Well this has happened quite a few times before. Report them to CFPB

[kernowlass]

@mtnzookeeper

Techie glitch sorted well within 48 hours.

Yes must make a real complaint about that one.

[mtnzookeeper]

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@kernowlass wrote:

@mtnzookeeper

Techie glitch sorted well within 48 hours.

Yes must make a real complaint about that one.

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Paypals biggest cheerleader, you getting paid??

[kernowlass]

@mtnzookeeper

I had to wait as well for some payments to show up.

And no I don't always support paypal in fact I think its very poor that they don't put a pop up when you log in if there are any techie issues so folks are not worried.

BUT once i knew it was a techie glitch I just waited for it to be sorted which it was quite quickly.

I did not phone / moan or email as that would have made no difference at all.

And I don't get paid, do you?

[mtnzookeeper]

I would like Paypal to do as Ebay does when they have a "techie" issue and refund the fees associated with my money, as well as post about it so people can be informed. Not to much to ask of such a big company. Also a day and a half is not quick

[kernowlass]

@mtnzookeeper

I doubt they would refund your fees as you still got paid, albeit slightly over a day later.

But yes post about it or a  pop up when you log in would be good. I see Frank did post on the 8th on the first post of this thread but by then i guess a lot of folks had posted.

I will suggest the pop up.

And when the my bank made a mistake it took them a week to sort it !!

[mtnzookeeper]

'Bout ready to stash my money under the mattress, to heck with banks Paypal and the like............unfortunately in the digital age you need virtual sales so.......

[kernowlass]

@mtnzookeeper

Know how you feel 

Glad you got your dosh though.