Hurricane Irma and our customers

[skidone]

We we're hit hard by Hurricane Irma, where we lost everything, including the roof on our home. I do web design, and lost my business due to the hurricane as well. Yes am able to rebuild, but in the meantime I needed to drop most of my projects, or pass them along to other designers.

One particular client had asked for a full refund, where I had already completed 3/4 of the project totalling about 80+ pages. PayPal decided to refund my former client in full, without getting much of my side of the story at all. The only thing I was asked by PayPal was how much I was willing to refund the client. I agreed to 1/2 payment back, just to be honorable and nice. Although the amount of pages completed were beyond the amount asked for originally.

Secondarily, upon PayPal agreeing to refund in full. The client is able to use all of the work I created for them, where I did not get paid for.

Who in their right mind does this much work, and then offers a full refund for that work? Pagelisting HERE

My question is this, can there be more of a description offered by PayPal to the business, as to why a refund may not be a full amount and why, in order to be more properly considered?

2nd question: Is there anything PayPal can do for people like me that we're hit so hard by Hurricane Irma, where now I not only lost everything, but PayPal decided it would take my money as well and give it back to a client who gets to already keep the work I created for them.

In this case it is not as simple as whether or not something was shipped and received by the client. I wish it was that simple. Just asking for more consideration on this matter, and if PayPal has any type of hurricane relief to business owners in this case. Thank you for your consideration.

[Whac-A-Mole]

FEMA has some relief for those who do not have flood insurance,also local relief  organisation.

Paypal is just a payment processor,if he loses the dispute,he would go to his cc issuer and then you will be fined $20

[Whac-A-Mole]

This is between your client and you,if 80% or the work is completed,should he pay something?

but if he cant use it,then 80% or 99% is of no use to him

[Whac-A-Mole]

it is your business model,accepting Paypal for goods and services,you may want to consider non credit card,non paypal payment

[skidone]

So far, FEMA has only offered a business loan at a low interest rate to cover losses and expenses.

[Whac-A-Mole]

I live in an area visited by Harvey,99.9% of residents in my neighborhood have no flood insurance,but FEMA comes around and ask if any one needs help.

One homeowner received some aids,not much though.

But I CAN see what financial impact it has ,local mail service store sees many who do not renew their mail box rental,which cost $30 a month,Kroger has seen a slow down in traffic,remove some of the less popular food items.

But some of my neighbors took advantage of Harvery and applied and approved a new roof ,not from FEMA but private insurer.their deductible is 2-3%,so they end up paying half and insurer paid the rest.

Does your insurer cover most of your non flood related  damages?

[skidone]

Hi whacamole,

The only thing I received from FEMA was a business loan offer for a low interest rate. Unfortunately, I was not accepted for such loan due to recent bad credit on missed payments due to the hurricane, it's a wonderful catch 22....