We we're hit hard by Hurricane Irma, where we lost everything, including the roof on our home. I do web design, and lost my business due to the hurricane as well. Yes am able to rebuild, but in the meantime I needed to drop most of my projects, or pass them along to other designers. One particular client had asked for a full refund, where I had already completed 3/4 of the project totalling about 80+ pages. PayPal decided to refund my former client in full, without getting much of my side of the story at all. The only thing I was asked by PayPal was how much I was willing to refund the client. I agreed to 1/2 payment back, just to be honorable and nice. Although the amount of pages completed were beyond the amount asked for originally. Secondarily, upon PayPal agreeing to refund in full. The client is able to use all of the work I created for them, where I did not get paid for. Who in their right mind does this much work, and then offers a full refund for that work? Pagelisting HERE My question is this, can there be more of a description offered by PayPal to the business, as to why a refund may not be a full amount and why, in order to be more properly considered? 2nd question: Is there anything PayPal can do for people like me that we're hit so hard by Hurricane Irma, where now I not only lost everything, but PayPal decided it would take my money as well and give it back to a client who gets to already keep the work I created for them. In this case it is not as simple as whether or not something was shipped and received by the client. I wish it was that simple. Just asking for more consideration on this matter, and if PayPal has any type of hurricane relief to business owners in this case. Thank you for your consideration.
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