How to track down a payment from 5 years ago w/ date or transaction number?

chaneden
New Community Member

I made a payment to a company to play a particular computer game 5 years ago. Recently someone has hacked the account and I need to prove that I am the one who paid for it, so I need a screen shot of the purchase. I have the PP transaction number, but I can't find anywhere to search with it. The account statements only go two years back. 

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1 REPLY 1

Snow-Cat
Advisor
Advisor

What you need to do is download or export your Transaction History.  Here's how:

* Login to your account.
* Click "Activity"
* Under "Simple" "Detailed"
* Click on "Statements"
* Click on "Activity export"
* Select "Custom Date Range"
* Select your "From" and "To" Dates
* Under File Types for Download - Select "Comma Delimited - All Activity"
* Click "Download History"


What this process does is export your history to a CSV file, whereas you can then use an app like Excel to sort, view, create and print your own reports.

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