Digital Goods - provide invoices and proof of delivery

Chris1544
Contributor
Contributor

So we have this problem - how can we proof delivery of digital goods? Do we need to send a copy of binary code or what? Moreover in the resolution center it doesn't actually offer to select any row once in the proof of delivery - there are no items! paypal has been contacted regarding this but they got no response for more than a week

 

Moreover Paypal is asking to proof we own the merchandise we are selling. Again it's digital goods made by us, do we need to share the code or how?

"Please confirm that you own the merchandise you're selling. Helpful documents include copies of sales receipts, itemized lists of goods sold, and original bills of sale. Invoices must show date of purchase, name of wholesaler or supplier, a description of the items sold, quantity of items purchased, and the amount you paid for the merchandise. We will handle your information in accordance with our privacy policy."

 

Thanks for any help

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