Can't Accept A Received Payment

[iNaist]

Today i was sent money by a survey site with whom i have received money from before however when i click accept i am greeted by the following error.

Now i have tried clearing my cookies and saved data aswell as switching to firefox and microsoft edge however nothing seems to work and i am always redirected back to the following error. My account is verified and has been able to accept payments like this in the past with no worries. It's been about 4-6 hours now. As far as i can tell my account is in good standing, with me being able to both send and receive other funds.

[DatingGuy]

I have the exact same issue with one received payment from Australia. Did you resolve this?? It is only with one specific sender

[iNaist]

Nope not resolved yet, plan on calling them latter today.

[PayPal_Nick · Accepted solution]

Hi iNaist,

Normally this error is caused if the sender does not accept the currency that the payment was sent in. If the payment was sent in a currency you don't accept, you'll need to add it before you can claim the payment. Here's how to update your currencies:

1. Log in to your PayPal account.
2. Click Money or Wallet at the top of the page.
3. Click Manage Currency.
4. Choose the currency you wish to add.
5. Click Add Currency.

After doing this, you simply need to claim the payment. I hope this helps!

[iNaist]

Hey Nick thanks for the help the solution provided worked for me and i will mark it as a solution.