Buyer made payment, but not showing on Paypal

rhythm_bandit
New Community Member

Buyer completed checkout, payment made on 3/5/18. Payment being processed though Paypal, but when check Paypal activity there is nothing showing a payment being made or processed. 

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@rhythm_bandit

 

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.





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rhythm_bandit
New Community Member

I had recently changed my Paypal email address. I did as you instructed and the old email was showing. I deleted the old one and added the new. Hopefully this was the problem. Thank you for your advice.

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Lilygf
Contributor
Contributor

I have the same exact problem. Is someone on Pay pal stealing? There is really no way to contact Pay pal security.


@rhythm_banditwrote:

Buyer completed checkout, payment made on 3/5/18. Payment being processed though Pay pal, but when check Paypal activity there is nothing showing a payment being made or processed. 


 

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rhythm_bandit
New Community Member

Someone gave me advice on what may have been the problem. I had recently changed my Paypal email address, but had not changed it on my Ebay account for Paypal. I was able to add the new email address so hopefully this corrects the issue. Thank you for replying. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@rhythm_bandit

 

That will only help future transactions.

If you can add the old email address back on to your paypal account the funds should come with it for the ended transactions.

If not come back for more advice.


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