refund held although bank already processed

[Allysinvally]

Okay, so I bought something using PayPal and it was goung to ship to the wrong address. Upon contacting the company, they cancelled my order and refunded the money. The refund got placed on Temporary Hold by PayPal, saying it will release once the bank processes the original payment. The problem is, I go into my online account amdIit says the bank has ALREADY PROCESSED IT yesterday, and the refund was made through PayPal today. How do I get my money back, considering the funds processed, and I reordered using my credit card? I don't understand why it was put on hold here despite it clearing the bank yesterday.

[kernowlass]

Refund on Temporary Hold.

They may have processed from your bank account but that does not mean paypal have them yet >>>>>

When you send a bank funded Instant Transfer payment, two things happen simultaneously:

- PayPal sends a request to your bank for the funds for the transaction. It takes 3-7 business days for funds to come from your bank.

- PayPal pays the seller up front for you, instantly, so that the seller will not delay in processing your order.

When refund or cancellation occurs for that payment within a few days of it being sent, the funds that PayPal paid up front for you are returned.

However, the funds from your bank account are still in transit. They haven't reached your PayPal account yet.

As soon as those funds clear, they are available for you to use or withdraw.