Here we are! PayPal support doesn't know why I'm blocked but I'm still blocked.
Here is the transcript:
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Dear XXX,
Thank you for contacting PayPal regarding completing your payment on PayPal. I am happy to assist you today.
Mr XXX, I am sorry to hear that you experienced difficulties with completing your payment of 240.00 EUR on PayPal.
I have reviewed your account and I regret to inform you that our internal security system has continued to block this payment from being completed. I appreciate that you authorise this payment and you have enough funds available in your card balance.
We are unable to give the exact reason why our internal security system has blocked these payments but a possible reason could be that you are trying to complete this payment from outside your country, you may be using a proxy/VPN service or logging in from a mobile device or it could be related to an issue with recipient’s account.
We suggested some ways to complete your payment and hope that you have tried it again. You may also wish to ask the seller to send you an invoice or money request and complete the payment by accepting it in your PayPAl account.
If none of our suggestions worked, please contact the seller and find another way to complete your payment.
If you have any questions about our policies, please read our User Agreement. Click ‘Legal Agreements’ at the bottom of any PayPal page, and then click ‘User Agreement for PayPal Service.’
I understand your frustration regarding this matter and regret any inconvenience this might have caused.
Yours sincerely,
Rafal
PayPal
Copyright © 1999-2012 PayPal. All rights reserved.
Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.
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Dear Karmele,
Thank You for replay although did not very helpful…
I assure You that I'm the owner of the account, that card number is correct, verified by the bank today and that card has enough money to do this transaction (###Euro). I'm completly agree that ### Euro transact from my account to the account XXX. I approved transaction many times today but your fancy algorithm blocked me every single time.
I tried all of your suggestions but they didn't work. You are not able to explain me why your security system block this transaction.
So, I must conclude that you are blocking completly legal transaction and that you don't know why.
Please, send my message to your superior or technical departmet who has better view and tell them that your valuable customer is blocked and can't do completly legal transaction. In ICT that is higher-then-normal level of risk for company future!
I will try in the morning to do transaction one more time and if it will be still blocked I must say that I dont have any reason using your service in the future.
Regards,
XXX
