Problem with creating a recurring payment profile - stuck at "created" status

[Inkeyes]

I'm setting up a recurring payment profile.

It works fine using the sandbox, but moving to live, we have the following situation:

•  the purchaser sees that the profile has the 'created' status
•  the retail side has a message that the recurring payment profile has been successfully setup, but it listed as 'pending'

The profile just sits in that that status.

Does something need to be activated?

Thanks

[snowshoe]

Suggest opening a Support Ticket:

https://ppmts.custhelp.com/app/home