Payment error

PJK2020
Contributor
Contributor

I was using PayPal Credit to purchase games through Steam and for some reason only two of the four games I bought yesterday went through paypal credit, the other two games went through my VISA card. I didn't authorize this action.

How did this happen?

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5 REPLIES 5

DPCreations
Frequent Advisor
Frequent Advisor

PayPal Credit reviews each purchase individually and will at times change the payment to a lower risk for PayPal.  Virtual items are high risk;' they may not even qualify for PayPal Credit.

Best to review PayPal Credit terms and make sure you are complying with those terms.  If you don't comply with the terms, PayPal Credit could then use a different funding source.  Check at the fine details of PayPal Credit terms.

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PJK2020
Contributor
Contributor

Valve and Steam are the company/program I used to buy the games from using paypal which steam provides as an option of payment, so there shouldn't be a problem. 

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DPCreations
Frequent Advisor
Frequent Advisor

I've been looking at some PayPal Credit FAQ's by PayPal. It looks like the payment should go through as PayPal Credit as long as the option were presented at time of purchase.

Does anything show in your PayPal activity summary for the transactions?

What activity shows in your PayPal Credit account?

 

It will probably require a call to PayPal customer service and a LOT of patience and persistence.

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PJK2020
Contributor
Contributor

The only activity showing up on my paypal credit are two games, the other two games do not, they were paid with VISA, how in the world can paypal/steam/valve BYPASS my perfered form of payment PAYPAL CREDIT and just access my bank account and pay with my VISA card? I'm going to the bank this mornin to hopefully sort this out with a bank rep and just file a dispute, claim whatever because this isn't right.

 

I''ve purchased single items through ebay that cost 400 dollars, way more high risk than a couple of virtual video games for 8 dollrs and 29 dollars.. 

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DPCreations
Frequent Advisor
Frequent Advisor

So, what are the details for each one on your VISA statement?   That's where you get your clues.

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