Multiple payments being denied

CharlieBBarkn
Contributor
Contributor

Hello, I am new to selling things on Paypal so this could be a simple problem. I have just started a bigcartel store and everything  was going good for the first few transactions, but then I got the "Pending transactions" which I think are fine according to the message I got. A few transactions after that I am now recieving multiple denied payments and I am not sure why. Anyonre have any idea what this is? Feel free to ask for more information.

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WipedOut
Frequent Contributor
Frequent Contributor

 

@CharlieBBarkn

 

if you are on a personal account, which I am assuming you are, you are limited to only a few credit card transactions per year which sounds like you have hit the celiing of.  You will need to either upgrade your account to a business account if you are going to continue running your store with so many buyers.

 


Hope this helps

 

WipedOut

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CharlieBBarkn
Contributor
Contributor

Its already a business account

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WipedOut
Frequent Contributor
Frequent Contributor

Then I am stumped on that one :/.

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CharlieBBarkn
Contributor
Contributor

**bleep**, Thanks for giving it a try tho

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WipedOut
Frequent Contributor
Frequent Contributor

https://www.paypal.com/selfhelp/article/FAQ1490/1

 

Focus on the steps to view the reason under the transaction history.

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CharlieBBarkn
Contributor
Contributor

All I keep seeing is "We had to decline this payment." and "It didn't comply with regulatory requirements. We're sorry for any inconvenience."

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lancelotme
Frequent Contributor
Frequent Contributor

Do new sellers have a limit on how many $$ and payments he can receive in a month before he establishes himself?

 

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lancelotme
Frequent Contributor
Frequent Contributor

where are you and what are you selling? 

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CharlieBBarkn
Contributor
Contributor

Im using bigcartel and selling car stickers

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