Hi There,
My PayPal account is currently limited, and I do not mind that as I no longer wish to use PayPal's services.
However, a buyer is asking for a refund and I am wanting to process this refund.
The email sent to me from PayPal saying that my account was limited, also had a section about refunds:
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Disbursement options
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Option 1. If you owe refunds to any of your buyers, you can use the money in your PayPal account to refund them.
To refund your buyers:
1. Log in to your PayPal account.
2. Click "Contact Us" at the bottom of any page.
3. Click "Contact Customer Service."
4. Under "Choose a Topic," select "Sending/Receiving Money."
5. Under "Choose a Subtopic," select "Refund/Cancel a Payment."
6. Click "Continue" and follow the instructions to refund payments.
I contacted PayPal following those steps, however since the payment from the buyer was in pending status, I was unable to refund them. However, the representitive by the name of Yee Fei stated that if I wanted to withdraw money to my bank account I have to wait 180 days.
I DO NOT WANT TO WITHDRAW MONEY TO MY BANK ACCOUNT. I wish to REFUND one of my buyers, however need PayPal support to do it for me as the transaction is still pending>
How do I get Yee Fei to actually understand what I am saying? Can anyone help possibly with my wording of this as I seriously do not know how to explain it to Yee Fei so that (s)he can actually understand what I am saying??
