I had three customers email me today sayingthat they were trying to make payment by entering their credit cards (not signing in with a paypal account) and they were denied each time.
The shopping cart has been working fine for people who sign in to their paypal accounts.
Here is one email that I got from one of them:
"I tried to order the field guide from your website as a guest and not using paypal and it would not take my everyday debit card. This is a card I use every day for almost everything I purchase and your order processing system would not accept it. That is unacceptable as this is a valid card I have used two or three times day alone. I don’t know what the problem is but this must be costing you business."
Any ideas on what is going wrong and what I can do to fix it?
Sorry, I don't have a solution to your problem, but I am experiencing the same issue. A customer tried to pay as a Guest with two separate valid credit cards and was denied each time.
Anybody have any news on this? I've been having the same issue. 4-5 customers are all stuck and every time they enter their info it says 'The card you entered cannot be used for this payment.' We made a test from europe and it worked. The users that are blocked were in the US.
I don't know what's going on except I've got angry customers.
